FAQ
The FAQ tool allows instructors to provide learners with frequently asked questions and their answers directly within a Brightspace course. This can help learners quickly find answers to common questions without having to contact the instructor.
Instructors manage the FAQ through Course Admin, while learners access the FAQ through the Course Tools in the course navbar.
Accessing the FAQ as an instructor
To add or manage FAQs, instructors access the FAQ through Course Admin.
1.In the course navbar, select Course Admin.
2. In Course Admin, locate and select FAQ
3. You will now see the FAQ management page. From here, you can add new frequently asked questions and manage existing questions and answers.
- Edit an existing question or answer
- Delete an FAQ that is no longer relevant
- Add additional FAQs
- Update information when course details change
You can return to the FAQ tool in Course Admin to manage the FAQs you have already created.
How learners see the FAQ
Learners access the FAQ through the Course Tools in the course navbar.
Learners can use the FAQ to find answers to common questions about the course. They do not need access to Course Admin or any instructor-specific settings.
Only the FAQ content intended for learners is displayed.